{"id":3211,"date":"2026-08-25T10:34:34","date_gmt":"2026-08-25T02:34:34","guid":{"rendered":"https:\/\/www.petersonhk.com\/opportunities\/it-support-officer\/"},"modified":"2026-08-25T10:34:54","modified_gmt":"2026-08-25T02:34:54","slug":"it-support-officer","status":"publish","type":"opportunities","link":"https:\/\/www.petersonhk.com\/tc\/opportunities\/it-support-officer\/","title":{"rendered":"IT Support Officer"},"content":{"rendered":"<p>We embrace innovation and believe technology can continually improve the way we work. We are looking for a proactive IT Support Officer who is excited about technology today and eager to explore how AI can transform IT support tomorrow.<\/p>\n<p>This role is ideal for someone who enjoys solving technical issues, supporting users, and contributing to the smooth running of day-to-day IT operations. The successful candidate will provide hands-on support across hardware, software, network and Microsoft 365 environments, while helping the team identify practical ways to use AI tools to enhance service efficiency and employee experience.<\/p>\n<p><strong>Responsibilities<\/strong><\/p>\n<ul>\n<li>Provide day-to-day support to the IT team in monitoring and maintaining infrastructure setup and operations.<\/li>\n<li>Troubleshoot Windows performance, connectivity, and application issues in a timely and effective manner.<\/li>\n<li>Support Microsoft 365 services, including Outlook, Teams, OneDrive and SharePoint, as well as internal business applications.<\/li>\n<li>Diagnose network connectivity issues, including Wi-Fi and VPN matters, and escalate complex cases where appropriate.<\/li>\n<li>Set up, configure and deploy employee hardware, including laptops, peripherals and mobile devices.<\/li>\n<li>Act as the first point of contact for onsite IT support, delivering prompt and reliable technical assistance to users.<\/li>\n<li>Support employee onboarding and offboarding processes by ensuring timely device provisioning and appropriate account access.<\/li>\n<li>Maintain accurate IT inventory records and track the equipment lifecycle.<\/li>\n<li>Deliver a high-quality user support experience with professionalism, patience and empathy.<\/li>\n<li>Collaborate with the IT team to explore and apply AI-driven tools that enhance support efficiency and employee experience.<strong style=\"color: #000000; font-size: 21px;\">\u00a0<\/strong><\/li>\n<\/ul>\n<p><strong>Requirements:<\/strong><\/p>\n<ul>\n<li>Diploma, Associate Degree or above in Information Technology or a related discipline is preferred.<\/li>\n<li>3\u20137 years of experience in corporate IT support, helpdesk support or a similar role.<\/li>\n<li>Solid knowledge of Windows and MacOS operating systems, and commonly used office applications<\/li>\n<li>Basic understanding of networking concepts, including TCP\/IP, DNS, DHCP and Wi-Fi troubleshooting.<\/li>\n<li>Hands-on experience with Microsoft 365 applications and services.<\/li>\n<li>Familiarity with Microsoft Entra ID, Azure Active Directory and identity\/access management workflows.<\/li>\n<li>Experience in device setup, imaging and endpoint management.<\/li>\n<li>Strong communication skills, with the ability to explain technical matters clearly to non-technical users.<\/li>\n<li>Dependable, proactive and service-oriented, with a practical approach to problem-solving.<\/li>\n<li>Interest in learning and applying AI technologies to improve IT support operations.<\/li>\n<li>Ability to troubleshoot common issues relating to networks, VPN and Wi-Fi.<\/li>\n<li>Proactive, helpful and patient, with strong interpersonal and communication skills.<\/li>\n<li>Detail-oriented, a team player with a positive attitude and strong sense of responsibility.<\/li>\n<li>Eagerness to learn new tools and technologies, particularly AI solutions that can enhance daily work efficiency.<\/li>\n<\/ul>\n<p>We offer an attractive compensation package, bank holidays, medical benefits, and paid examination leave to the right candidate.<\/p>\n<p>Interested candidates, please send your detailed resume with your present and expected salary to <a href=\"mailto:recruit@petersonhk.com\">recruit@petersonhk.com<\/a>.<\/p>\n<p>Employment application data held by the Group will be treated in strict confidence and used only for recruitment purposes. Applicants who are not contacted within 2 months may consider their applications unsuccessful. The Group will retain their applications for a maximum period of one year and may refer suitable applicants to other vacancies within the Group.<\/p>\n","protected":false},"template":"","opportunity-categories":[101],"class_list":["post-3211","opportunities","type-opportunities","status-publish","hentry","opportunity-categories-it-department-tc"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.petersonhk.com\/tc\/wp-json\/wp\/v2\/opportunities\/3211"}],"collection":[{"href":"https:\/\/www.petersonhk.com\/tc\/wp-json\/wp\/v2\/opportunities"}],"about":[{"href":"https:\/\/www.petersonhk.com\/tc\/wp-json\/wp\/v2\/types\/opportunities"}],"wp:attachment":[{"href":"https:\/\/www.petersonhk.com\/tc\/wp-json\/wp\/v2\/media?parent=3211"}],"wp:term":[{"taxonomy":"opportunity-categories","embeddable":true,"href":"https:\/\/www.petersonhk.com\/tc\/wp-json\/wp\/v2\/opportunity-categories?post=3211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}