We embrace innovation and believe technology can continually improve the way we work. We are looking for a proactive IT Support Officer who is excited about technology today and eager to explore how AI can transform IT support tomorrow.
This role is ideal for someone who enjoys solving technical issues, supporting users, and contributing to the smooth running of day-to-day IT operations. The successful candidate will provide hands-on support across hardware, software, network and Microsoft 365 environments, while helping the team identify practical ways to use AI tools to enhance service efficiency and employee experience.
Responsibilities
- Provide day-to-day support to the IT team in monitoring and maintaining infrastructure setup and operations.
- Troubleshoot Windows performance, connectivity, and application issues in a timely and effective manner.
- Support Microsoft 365 services, including Outlook, Teams, OneDrive and SharePoint, as well as internal business applications.
- Diagnose network connectivity issues, including Wi-Fi and VPN matters, and escalate complex cases where appropriate.
- Set up, configure and deploy employee hardware, including laptops, peripherals and mobile devices.
- Act as the first point of contact for onsite IT support, delivering prompt and reliable technical assistance to users.
- Support employee onboarding and offboarding processes by ensuring timely device provisioning and appropriate account access.
- Maintain accurate IT inventory records and track the equipment lifecycle.
- Deliver a high-quality user support experience with professionalism, patience and empathy.
- Collaborate with the IT team to explore and apply AI-driven tools that enhance support efficiency and employee experience.
Requirements:
- Diploma, Associate Degree or above in Information Technology or a related discipline is preferred.
- 3–7 years of experience in corporate IT support, helpdesk support or a similar role.
- Solid knowledge of Windows and MacOS operating systems, and commonly used office applications
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP and Wi-Fi troubleshooting.
- Hands-on experience with Microsoft 365 applications and services.
- Familiarity with Microsoft Entra ID, Azure Active Directory and identity/access management workflows.
- Experience in device setup, imaging and endpoint management.
- Strong communication skills, with the ability to explain technical matters clearly to non-technical users.
- Dependable, proactive and service-oriented, with a practical approach to problem-solving.
- Interest in learning and applying AI technologies to improve IT support operations.
- Ability to troubleshoot common issues relating to networks, VPN and Wi-Fi.
- Proactive, helpful and patient, with strong interpersonal and communication skills.
- Detail-oriented, a team player with a positive attitude and strong sense of responsibility.
- Eagerness to learn new tools and technologies, particularly AI solutions that can enhance daily work efficiency.
We offer an attractive compensation package, bank holidays, medical benefits, and paid examination leave to the right candidate.
Interested candidates, please send your detailed resume with your present and expected salary to recruit@petersonhk.com.
Employment application data held by the Group will be treated in strict confidence and used only for recruitment purposes. Applicants who are not contacted within 2 months may consider their applications unsuccessful. The Group will retain their applications for a maximum period of one year and may refer suitable applicants to other vacancies within the Group.